Health Professionals

Dr Elayne Ooi, Urologist

Elayne is a Urologist with a special interest in overactive bladder, voiding dysfunction, recurrent urinary tract infections, prostate enlargement, and prostate cancer. She provides specialist assessment of structural and functional contributors to urinary symptoms, supporting accurate diagnosis and targeted management.

Her focus:

• Urinary incontinence

• Bladder dysfunction

• Benign prostatic enlargement

• Recurrent urinary tract infections

• Minimally invasive robotic and endoscopic surgery

• Integrated medical and surgical management

Dr Andrea Atkinson, Gynaecologist

Andrea is a Gynaecologist specialising in bladder conditions related to pelvic organ support, hormonal changes, and complex pelvic health issues. She provides expert input when urogynaecological factors contribute to persistent urinary and pelvic symptoms.

Her focus:

• Gynaecological contributors to urinary incontinence, bladder, and pelvic symptoms

• Pelvic organ prolapse and hormonal changes

• Genitourinary syndrome of menopause

• Female reproductive health conditions and infections

• Tropical diseases, ethical medicine, and global humanitarian aid

Dr Ravi Agrawal, Pain Specialist

Ravi is a Pain Specialist with experience in managing chronic pelvic and bladder‑related pain. He supports patients where pain persists despite treatment, using a multi-dimensional approach that recognises the interaction between the nervous system, psychological factors, bladder function, and chronic symptoms.

His focus:

• Chronic pelvic and bladder pain

• Central sensitisation

• Persistent pain syndromes

• Multi-disciplinary pain management

• Functional improvement and quality of life

Dr Eric Chu, Infectious Diseases Specialist

Eric is an Infectious Diseases Specialist with expertise in the assessment and management of recurrent, resistant, and complex urinary tract infections. He supports independent diagnostic review, antimicrobial selection, and long‑term infection control strategies.

His focus:

• Recurrent and resistant UTIs

• Antibiotic stewardship and minimising resistance

• Complex infections and multi‑system involvement

• Evidence‑based long‑term infection management

Cleofe Tejano Madryga, Nurse Practitioner

Cleofe is an AHPRA‑endorsed Nurse Practitioner with over 20 years’ experience in renal nursing and chronic disease management. She is passionate about integrative medicine, utilising a holistic, evidence-based approach that combines conventional Western medicine with complimentary therapies, focusing on the whole person - mind, body and spirit - rather than just symptoms.

Her focus:

• Recurrent and complex UTIs

• Nutrition, gut, and metabolic function

• Chronic kidney disease and co‑morbid conditions

• Care coordination and patient education

Sharon Stephen, Nurse Practitioner

Sharon is a Nurse Practitioner with extensive experience in urological and gynaecological nursing. She plays an integral role in diagnosis, treatment planning, and ongoing care for patients with simple and complex bladder, prostate, and pelvic conditions.

Her focus:

• Recurrent and persistent urinary symptoms

• Pessary fitting for prolapse management

• Bladder installations and catheter management

• Diagnostic assessment and treatment planning

• Long‑term bladder health management

• Coordinated multi-disciplinary care

Elisabeth Borman, Pelvic Floor Physiotherapist

Elisabeth is a Pelvic Floor Physiotherapist specialising in the assessment and treatment of pelvic floor muscle, nerve, and connective tissue dysfunction. She helps patients regain control over bladder and bowel issues and manage painful pelvic conditions.

Her focus:

• Pelvic floor dysfunction

• Bladder and bowel urgency, frequency, and pain

• Urinary incontinence

• Post-pregnancy and post-prostatectomy recovery

• Genitourinary syndrome of menopause

• Transcutaneous electrical nerve stimulation (TENS)

Rachel Oldfield, Clinical Psychologist

Rachel is a Clinical Psychologist who supports patients experiencing the psychological and emotional impact of chronic bladder and pelvic conditions. She works with patients to address stress, anxiety, and symptom‑related distress that can influence bladder function.

Her focus:

• Psychological impact of chronic bladder symptoms

• Anxiety, stress, and coping strategies

• Behavioural and nervous system regulation

• Whole‑person support in chronic conditions

Esther Ho, Pharmacist

Esther is a Pharmacist who supports patients by helping them access the medications and products they need as part of their bladder care. Esther assists with finding suitable medication options, explaining choices clearly, and sourcing evidence‑based supplements or specialist formulations when standard options are not suitable. She works closely with the clinical team to help make treatments more affordable, appropriate, and easier to obtain.

Her focus:

• Supporting patients to access prescribed medications

• Helping to identify affordable and sustainable treatment options

• Evidence‑based supplements and therapeutic products

• Sourcing or compounding specialist formulations

Dr Laura Prates Vitoria, Pain Specialist

Laura is a Pain Specialist and Anaesthetist with experience in managing chronic pelvic and bladder‑related pain. She supports patients where pain persists despite treatment, using a multi-dimensional approach that recognises the interaction between the nervous system, psychological factors, bladder function, and chronic symptoms.

Her focus:

• Chronic pelvic and bladder pain

• Central sensitisation

• Persistent pain syndromes

• Multi-disciplinary pain management

• Functional improvement and quality of life

Sarah Hall, Specialist Pain Nurse

Sarah is a Specialised Registered Nurse focused on assisting patients in relieving, managing, or coping with acute, chronic, or debilitating pain. She provides direct patient care, education, and advocacy, utilising a holistic approach to improve functionality and quality of life.

Her focus:

• Performing comprehensive assessments to determine pain intensity, location, and type

• Implementing pain relief measures and therapies

• Teaching patients and families about pain management and management strategies

• Acting as a patient advocate throughout the treatment journey by bridging the gap between the patient's experience and clinical intervention, and acting as a liaison between doctors and patients

Jen Bardsley, Nurse Practitioner

Jen is a Nurse Practitioner specialising in complex bladder and lower urinary tract conditions across neurological, cancer-related, and functional urology. She is passionate about walking alongside patients with continuity and care across every stage.

Her focus:

• Neurogenic bladder and spinal urology

• Lower urinary tract symptoms

• Prostate cancer diagnosis, treatment, and survivorship-related urinary and sexual health issues

• Nurse-led clinics and complex diagnostic pathways in multi-disciplinary teams

• Improving health care access and treatment outcomes for patients in rural or remote communities