Health Professionals

Dr Elayne Ooi, Urologist

Elayne is a Urologist with a special interest in overactive bladder, voiding dysfunction and recurrent urinary tract infections. She provides specialist assessment of structural and functional contributors to urinary symptoms, supporting accurate diagnosis and targeted management.

Her focus:

• Frequency, urgency and urge incontinence

• Bladder dysfunction

• Benign prostatic enlargement

• Recurrent urinary tract infections

• Integrated medical and surgical assessment

Dr Andrea Atkinson, Gynaecologist

Andrea is a Gynaecologist specialising in bladder conditions related to pelvic organ support, hormonal changes, and complex pelvic health issues. She provides expert input when urogynaecological factors contribute to persistent urinary symptoms.

Her focus:

• Gynaecological contributors to bladder and pelvic symptoms

• Pelvic organ prolapse and hormonal changes

• Female reproductive health conditions and infections

• Tropical diseases, ethical medicine and global humanitarian aid

Dr Ravi Agrawal, Pain Specialist

Ravi is a Pain Specialist with experience in managing chronic pelvic and bladder‑related pain. He supports patients where pain persists despite treatment, using a multi-dimensional approach that recognises the interaction between the nervous system, psychological factors, bladder function, and chronic symptoms.

His focus:

• Chronic pelvic and bladder pain

• Central sensitisation

• Persistent pain syndromes

• Multi-disciplinary pain management

• Functional improvement and quality of life

Dr Eric Chu, Infectious Diseases Specialist

Eric is an Infectious Diseases Specialist with expertise in the assessment and management of recurrent, resistant, and complex urinary tract infections. He supports independent diagnostic review, antimicrobial selection, and long‑term infection control strategies

His focus:

• Recurrent and resistant UTIs

• Antibiotic stewardship and minimising resistance

• Complex infections and multi‑system involvement

• Evidence‑based long‑term infection management

Cleofe Tejano Madryga, Nurse Practitioner

Cleofe is an AHPRA‑endorsed Nurse Practitioner with over 20 years’ experience in renal nursing and chronic disease management. She provides independent assessment, diagnosis, prescribing, and care coordination, with a strong focus on recurrent and complex UTIs, particularly in patients with multiple comorbidities.

Her focus:

• Recurrent and complex UTIs

• Nutrition, gut, and metabolic function

• Chronic kidney disease and co‑morbid conditions

• Care coordination and patient education

Sharon Stephen, Nurse Practitioner

Sharon is a Nurse Practitioner with experience in managing both acute and chronic urinary symptoms. She plays an integral role in diagnosis, treatment planning, and ongoing care for patients with simple and complex bladder conditions.

Her focus:

• Recurrent and persistent urinary symptoms

• Pessary fitting for prolapse management

• Bladder installations and catheter management

• Diagnostic assessment and treatment planning

• Long‑term bladder health management

• Coordinated multi-disciplinary care

Elisabeth Borman, Pelvic Floor Physiotherapist

Elisabeth is a Pelvic Floor Physiotherapist specialising in bladder dysfunction, pelvic floor overactivity, and pelvic pain. She works with patients where pelvic floor factors contribute to urgency, frequency, pain, or voiding difficulties.

Her focus:

• Pelvic floor dysfunction and bladder symptoms

• Urinary urgency, frequency, and pain

• Pelvic floor overactivity

• Transcutaneous electrical nerve stimulation or TENS therapy

Rachel Oldfield, Psychologist

Rachel is a Psychologist who supports patients experiencing the psychological and emotional impact of chronic bladder and pelvic conditions. She works with patients to address stress, anxiety, and symptom‑related distress that can influence bladder function.

Her focus:

• Psychological impact of chronic bladder symptoms

• Anxiety, stress, and coping strategies

• Behavioural and nervous system regulation

• Whole‑person support in chronic conditions

Esther Ho, Pharmacist

Esther is a Pharmacist who supports patients by helping them access the medications and products they need as part of their bladder care. Esther assists with finding suitable medication options, explaining choices clearly, and sourcing evidence‑based supplements or specialist formulations when standard options are not suitable. She works closely with the clinical team to help make treatments more affordable, appropriate, and easier to obtain.

Her focus:

• Supporting patients to access prescribed medications

• Helping identify affordable and sustainable treatment options

• Evidence‑based supplements and therapeutic products

• Sourcing or compounding specialist formulations when needed

Dr Laura Prates Vitoria, Pain Specialist

Laura is a Pain Specialist and Anaesthetist with experience in managing chronic pelvic and bladder‑related pain. She supports patients where pain persists despite treatment, using a multi-dimensional approach that recognises the interaction between the nervous system, psychological factors, bladder function, and chronic symptoms.

Her focus:

• Chronic pelvic and bladder pain

• Central sensitisation

• Persistent pain syndromes

• Multi-disciplinary pain management

• Functional improvement and quality of life